Returns & Exchanges

All sales are final. Because original artwork is unique, I don’t accept returns.

If there’s a problem with your order (damage in transit, wrong item, or quality concern), contact me within 7 days of delivery. After review, I’ll offer an exchange or store credit. Shipping costs are not reimbursed.

Color & Display Notice

Screens and monitors vary. Colors and brightness can look different from one device to another. I photograph artwork carefully to be as accurate as possible, but slight shifts may occur. If you’d like extra clarity before purchasing, email me for additional photos or a short natural-light video—happy to provide.

How to contact

Email: kelly@kellywilliamsart.com

Mailing address (for authorized returns only): 7621 N Washburne Ave. Portland OR 97217

Subject line: Order Issue – #[order number]

Include photos of the packaging and artwork if damaged.

Eligibility & timing

Report issues within 7 days of delivery.

Work must be in original condition with all packaging.

Commissions, custom, and sale items: exchange/credit only if damaged in transit.

Return shipping

Buyer is responsible for all return shipping and insurance.

A Return Authorization is required before sending anything back; unauthorized returns will be refused.

Exchanges / store credit

After I receive and inspect the return, I’ll issue store credit or ship the exchange within 7 business days.

Original shipping charges are non-refundable.

Damaged shipments

Email photos within 48 hours of delivery so I can file a carrier claim. Keep all packaging until the claim is resolved.

Local pickup (Portland, OR)

Inspect at pickup; after pickup, this policy applies.

Last updated: November 2, 2025and to the point.